Customer Help

If you prefer to speak with a real person, you can reach our customer service team via email (below).

How can we help?

FAQ

ORDER

Dosage Instructions

Recommended Dosage:

  • For Beginners: Start with 5-10 mg of CBD per day. Gradually increase the dosage by 5 mg each week until the desired effect is achieved.
  • For Experienced Users: 10-20 mg of CBD per day, adjusting as needed.

Usage:

  • CBD Oil: Place the drops under your tongue and wait for 60 seconds before swallowing.
  • Capsules: Take one capsule with water, preferably with a meal.

Note: Always consult with a healthcare professional before starting any new supplement, especially if you have medical conditions or are taking other medications.

Ingredients

  • Active Ingredient: CBD (Cannabidiol) derived from industrial hemp.
  • Other Ingredients: Specific ingredients will be listed on the product page, but we only use natural ingredients.

Important Notice:
Our CBD products are carefully tested and comply with all applicable laws and regulations. They contain less than 0.2% THC and are entirely legal to use. We distance ourselves from any form of illegal activity and operate solely with products that align with current regulations.

It has been over 5 days, where is my package?

We understand that you may have concerns about the delivery of your order, but there’s no need to worry. If an item was out of stock at the time of your purchase, rest assured that we have already placed a direct order with the manufacturer to ensure you receive it as quickly as possible.

It’s also important to note that delivery times can sometimes be affected by the shipping company and your location within the region. We strive to ship orders quickly, but we do experience high demand at times, especially as we send out thousands of products every day. We appreciate your patience and understand that waiting can be frustrating. Thank you for shopping with us!

Delivery may then take up to 1-14 days. We recommend that you contact us if your package has not arrived after 14 days so that we can check what has happened. We are here to help you!

Click here if your package has not arrived after 14 days.

Can I cancel my order?

We understand that plans can change! If we haven't already shipped your order, we are able to cancel the delivery. Please notify us as soon as possible, as we process and ship orders quickly. Please be aware that our delivery times are very quick, so you must notify us within a reasonable time if you wish to cancel your order.

If the item/products do not suit you, make sure to exchange them for a different style or return them for a refund.

What happens if I want to speak with someone?

We also want to talk to you! Contact us with any questions, concerns, or feedback. We will make sure to get back to you within 48 hours. Please note that inquiries sent on Fridays will receive a response the following Monday, but possibly earlier.

QUESTIONS ABOUT SHIPPING AND RETURNS

What is the shipping policy?

Once your order is placed, you will receive a confirmation email notifying you that our team has received your order. When your order is processed, you will receive an email notification with your tracking number. Shipping fees are non-refundable in case of return.

Which countries do you sell to?

We sell to:

  • Sweden
  • Denmark
  • Belgium
  • Bulgaria
  • Estonia
  • France
  • Greece
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Switzerland
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • United Kingdom
  • Czech Republic
  • Germany
  • Hungary
  • Austria

SUSTAINABILITY

How do you choose which products to use?

Every CBD product we offer is the culmination of years of dedicated design, careful sourcing, and meticulous production with premium materials and like-minded partners. We conduct extensive research and evaluations of our raw materials to ensure they not only meet our high standards but also provide health benefits and contribute positively to the environment. Alongside the impact on people and nature, we consider crucial factors such as material availability, desired properties, water and energy usage, and greenhouse gas emissions.

We are committed to prioritizing sustainable and natural ingredients in our CBD products, which break down more easily and are less harmful to the environment compared to synthetic alternatives commonly found in our ecosystems.

What are you doing to become more sustainable?

You can trust that our sustainability goals are as ambitious as waking up before the alarm clock. These goals are designed to renew and enhance how we create and produce our CBD products. This means we thoughtfully consider the ingredients we use, the production methods we adopt, our distribution practices, and our operations at our headquarters and facilities.

In addition to our choice of ingredients and production techniques, we strive to minimize waste and overproduction by implementing demand-driven ordering for our CBD products.

We are on a journey of progress, and as we continue to grow and evolve as a company, we are committed to sharing the steps we take toward positive change for the planet and its people. For us, sustainability means making responsible and ethical choices and doing our utmost to do what is right for our employees, partners, customers, and the world around us.

Contact Us

Do you have questions about your order or other inquiries?