FAQ
PRODUCT QUESTIONS
Where can I find the usage instructions?
Please visit the relevant product page, where you'll find comprehensive information on ingredients, benefits, usage guidelines, and supplement details. If you still have questions that aren’t answered on the product page, don't hesitate to reach out to our customer service team. They’ll be happy to assist you with any additional product inquiries.
Are your products safe?
All our products are of the highest quality and have been developed by a team of experts. We use only the finest ingredients, sourced from trusted partners who prioritize safety, environmental stewardship, and provide exclusively high-quality, organic, and 100% natural materials. Each product is rigorously tested and inspected to ensure our customers receive only the very best in quality and safety.
Can I use your products if I am pregnant, breastfeeding, or taking medication?
We recommend consulting a qualified healthcare professional with any questions regarding the use of our products alongside your medication. Some of our products may not be suitable during pregnancy or breastfeeding, so it is essential to seek medical advice before starting to use them.
Do you have any physical stores?
No, our products are available exclusively online.
Does CBD have healing properties?
We are not permitted to make medical claims. These products are not intended to diagnose, prevent, treat, or cure any disease. If you have questions about the medical applications and properties of CBD products, please consult reliable sources online (such as http://www.cannabis-med.org/) or speak with your doctor or pharmacist. All statements on this website are made without any guarantees regarding effectiveness.
Does organic CBD oil cause side effects?
Hemp is generally considered safe, so CBD is unlikely to cause significant side effects. However, individual tolerance can vary, and we cannot rule out potential reactions as it depends on how your body responds to these supplements. We recommend consulting your doctor before using any supplements, including our organic CBD oil.
SHIPPING AND ORDER
It has been over 5 days, where is my package?
We understand that you may have concerns about the delivery of your order, It’s important to note that delivery times can sometimes be affected by the shipping company and your location within the region. We strive to ship orders quickly, but we do experience high demand at times, especially as we send out thousands of products every day. We appreciate your patience and understand that waiting can be frustrating. Thank you for shopping with us!
Delivery may then take up to 1-10 days. We recommend that you contact us if your package has not arrived after 10 days so that we can check what has happened. We are here to help you!
Can I cancel my order?
We understand that plans can change! If we haven't already shipped your order, we are able to cancel the delivery. Please notify us as soon as possible, as we process and ship orders quickly. Please be aware that our delivery times are very quick, so you must notify us within a reasonable time if you wish to cancel your order.
If the item/products do not suit you, make sure to exchange them for a different style or return them for a refund.
What happens if I want to speak with someone?
We also want to talk to you! Contact us with any questions, concerns, or feedback. We will make sure to get back to you within 48 hours. Please note that inquiries sent on Fridays will receive a response the following Monday, but possibly earlier.
POLICY AND WHICH COUNTRIES WE SELL TO
What is the shipping policy?
Once your order is placed, you will receive a confirmation email notifying you that our team has received your order. When your order is processed, you will receive an email notification with your tracking number. Shipping fees are non-refundable in case of return.
Which countries do you sell to?
We sell to:
- Sweden
- Denmark
- Norway
- Finland
SUSTAINABILITY
How do you choose which products to use?
Every CBD product we offer is the culmination of years of dedicated design, careful sourcing, and meticulous production with premium materials and like-minded partners. We conduct extensive research and evaluations of our raw materials to ensure they not only meet our high standards but also provide health benefits and contribute positively to the environment. Alongside the impact on people and nature, we consider crucial factors such as material availability, desired properties, water and energy usage, and greenhouse gas emissions.
We are committed to prioritizing sustainable and natural ingredients in our CBD products, which break down more easily and are less harmful to the environment compared to synthetic alternatives commonly found in our ecosystems.
What are you doing to become more sustainable?
You can trust that our sustainability goals are as ambitious as waking up before the alarm clock. These goals are designed to renew and enhance how we create and produce our CBD products. This means we thoughtfully consider the ingredients we use, the production methods we adopt, our distribution practices, and our operations at our headquarters and facilities.
In addition to our choice of ingredients and production techniques, we strive to minimize waste and overproduction by implementing demand-driven ordering for our CBD products.
We are on a journey of progress, and as we continue to grow and evolve as a company, we are committed to sharing the steps we take toward positive change for the planet and its people. For us, sustainability means making responsible and ethical choices and doing our utmost to do what is right for our employees, partners, customers, and the world around us.
Contact Us
Do you have questions about your order or other inquiries?